|Hit ID||ISP||Device OS||IP Address||Browser||State|
Step 1: Thank you for calling Support. Please provide your SUPPORT CASE ID so that i can help you. " It Should be mentioned in RED "
Which company is this? Who are you ? Why am i calling you ? :
---->This is the virus and pop up's removal Department for microsoft. Please provide your case id on the screen so that i can give you more information.
---->I will be happy to answer all your questions before that please provide me your case id so that i can give you all the information.
Step 2: USE THE CASE ID DETAILS TO GAIN TRUST
"I see you are a "ISP" Customer having issues with "Cx Operating system" and " Cx Browser ".
"Your system is getting reported on our Secure server as an infected device having pop ups. If this continues Your internet services might be hampered and your personal information can be compromised."
This is the Virus & Pop Up Removal department for ISP or/and OS Customers. We provide Malware and Adware removal services for "ISP" or/and "OS" Customers.
"Let me connect your pc to the secure server in order to see what is causing the issue and help you get the security. Please Follow my instructions."